Zoho CRM

We integrated with Zoho CRM as an action after submit. Zoho CRM is a tool to store customer information, provide customer management, automated marketing, enterprise development solutions, and departmental systems. To use Zoho CRM, you need to perform the following steps:

Step 1: Access the admin page: Piotnet Form >SettingsZoho Integration select the appropriate Domain and fill in the Client ID and Client Secret information, click Save Settings to save the changes.

  • Note: When ADD CLIENT select Server-based Applications.
    – Client Name: Enter Client Name
    – Homepage URL: https://your-domain.com
    – Authorized Redirect URIs: https://your-domain.com/wp-admin/admin.php?page=piotnetforms


Server-based Applications


Zoho CRM Infomation

Step 2: After saving the valid information, click Authenticate Zoho CRM to confirm access.

Screenshot 50

Allow zoho to access accounts

Step 3: Create a form to collect necessary information.


Create new form

Step 4: Click submit button -> Actions After Submit -> Add Action, select Zoho CRM.


Add Zoho CRM to Actions After Submit

Step 5: In Zoho CRM section select the appropriate module to save customer information. Then click GET TAG NAME. The list of Tag Name will be displayed.



Step 6: Mapping the fields and the corresponding shortcode to save information into Zoho CRM.

Example (Field First Name):


Copy First_Name to Tag Name


Copy shortcode to Field ShortCode

  • Completed all fields mapping


Completed all fields mapping

Check form activity.

Notice: while inserting records, there are a few system-defined mandatory fields that you need to mention. In order to successfully insert records in Zoho CRM, make sure you enter user-defined mandatory fields too.

Please refer to System-defined mandatory fields for each module